Privacy policy
1 General information about the collection of personal data
(1) In the following data protection declaration, we would like to explain how we handle personal data that is transmitted to us when you use our website or our offers. Personal data is all data that can be related to you personally, e.g. name, address, e-mail addresses or user behavior.
(2) Responsible according to Art. 4 No. 7 DS-GVO
Swiss Detox Sàrl
Poststrasse 13
CH-6300 Zug
Phone: +41 (0)75 555 50 00
E-mail: info@swissdetox.com
(3) You can reach our company data protection officer at info@swissdetox.com or at the above address with the addition "Der Datenschutzbeauftragte" / "z.Hd. Milana Castioni".
2. data subject rights
(1) You have the following rights with regard to the personal data concerning you:
- Right to information (Art. 15 DS-GVO) about your personal data processed by us;
- Right to rectification (Art. 16 DS-GVO) or completion of your personal data processed by us;
- Right to erasure (Art. 17 DS-GVO) of your personal data processed by us, unless the processing is not exceptionally necessary according to Art. 17 (3) DS-GVO;
- Right to restriction of processing (Art. 18 DS-GVO);
- Right to information (Art. 19 DS-GVO);
- Right to data portability (Art. 20 DS-GVO);
- Right to withdraw consent given to us once (Art. 7(3) DS-GVO). By withdrawing
The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
(2) In addition, you have the right to file a complaint with a data protection supervisory authority if you believe that the processing of your personal data by us is unlawful. These are the state data protection commissioners; you can find the contact responsible for you at the following URL, for example: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.
(3) Objection to the processing of your data
Insofar as we base the processing of your personal data on the balance of interests, you may object to the processing. This is the case if the processing is not necessary, in particular, for the fulfillment of a contract with you, which is presented by us in each case in the corresponding description of the functions. When exercising such an objection, we ask you to explain the reasons why we should not process your personal data as we have done. In the event of your justified objection, we will review the situation and either discontinue or adjust the data processing or show you our compelling legitimate grounds on the basis of which we will continue the processing. Of course, you can object to the processing of your personal data for purposes of advertising and data analysis at any time. You can inform us of your objection using the following contact details: Swiss Detox Sàrl, Poststrasse 13, CH-6300 Zug, Phone: +41 (0)75 555 50 00, E-mail: info@swissdetox.com
3. data security
Since the security of your data is important to us, your personal data is transmitted using secure SSL or TLS encryption/connection. TLS (Transport Layer Security) or its predecessor SSL (Secure Socket Layer) is a protocol for encrypting data transfers on the Internet. With this we protect your personal data from unauthorized access. You can recognize the encryption of the connection in the browser line by the sign "https//:" or the lock symbol.
In addition, we secure our website and other systems through technical and organizational measures against loss, destruction, access, modification or distribution of your data by unauthorized persons. Despite regular checks, however, complete protection against all dangers is not possible.
4. visit of our internet presence
When you use our website for information purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. As soon as you request a file from our Internet presence, access data is collected and stored by default.
This data record consists of:
- the page from which the file was requested,
- the name of the file,
- the date and time of the request
- the amount of data transferred,
- the access status/ HTTP status code (i.e. whether the file was transferred or possibly not found, etc.),
- a description of the type as well as the version of the web browser used,
- the operating system installed and the resolution set,
- the IP address used.
This data is necessary for us to display our Internet presence to you and to ensure stability and security. Furthermore, they are evaluated for internal statistical purposes as well as for the technical administration of the Internet presence. The legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO. Our legitimate interest follows from the aforementioned purposes of data collection.
5. Use of our online shop
(1) If you wish to place an order in our online store, you must provide personal data as part of the ordering process. Which data is collected for this purpose can be seen from the respective input masks, whereby the necessary mandatory data is specially marked in each case. All other information is voluntary.
The provision of your personal data serves the purpose and is necessary to the extent that it is required for the conclusion of the contract and the processing of your order. The legal basis is Art. 6 para. 1 p. 1 lit. b DS-GVO.
(2) You have the option to create a customer account. For the purpose of using your personal data for further, subsequent orders, the data you provide will be stored and processed revocably. The legal basis is Art. 6 para. 1 p. 1 lit. b DS-GVO.
(3) Due to requirements of commercial and tax law, we are obliged to store your address, payment and order data for a period of ten years. Your data will therefore not be completely deleted even if storage is no longer required for the contract concluded. However, processing will be limited to the extent necessary to comply with legal obligations. The legal basis is Art. 6 para. 1 p. 1 lit. c DS-GVO.
(4) We will use the data that you have transmitted to us in the course of your order exclusively for the processing of your order. To process the order, we use the external service providers named below:
(a) For the delivery of the goods, it is necessary to pass on your address data to our parcel service providers. They are obliged to treat your data confidentially and to store and use it exclusively for the purpose of delivery and to delete it after successful delivery. The legal basis for the transfer of data is Art. 6 para. 1 lit. b DS-GVO.
(b) For payment processing, your payment data will be passed on to the commissioned credit institution or the respective selected payment service provider. The legal basis for the transfer of data is here Art. 6 para. 1 p. 1 lit. b DS-GVO.
Your payment data will be transmitted to the corresponding payment service provider depending on the payment method you have selected. The payment service provider is responsible for your payment data. Information in particular about the responsible body of the payment service providers and the categories of personal data processed by the payment service providers can be found at the internet addresses named below:
• PayPal
If you make a payment via PayPal, your data required for the payment will be passed on to PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. For more information, please visit:
https://www.paypal.com/lu/webapps/mpp/ua/legalhub-full.
• Google Pay
When making a payment via GooglePay processed by Google, your data required for the payment will be passed on to Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland). Details on Google's data protection and Google's privacy policy can be found at the following link: https://payments.google.com/payments/apis-secure/get_legal_document?ldo=0&ldt=privacynotice&ldl=en.
• ApplePay
If you pay via Apple Pay, your data required for the payment will be passed on to Apple Distributuin International Ltd. Hollyhill Indutrial Estate, Hol-lyhill, Cork, Ireland. Details on data protection at Apple and the data protection declaration of Google can be found under the following links: https://support.apple.com/en-us/HT201239, https://support.apple.com/en-us/HT203027 and https://www.apple.com/legal/privacy/en-ww/.
• ShopPay
If you make a payment via ShopPay, your data required for the payment will be passed on to Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter referred to as "Shop Pay"). For more information, please visit: https://www.shopify.com/pay and https://www.shopify.com/legal.
• Klarna
If you make a payment via Klarna, your data required for the payment will be forwarded to Klarna AB, Sveavägen 46, Stockholm, Sweden ("Klarna"), if you have consented to this. Klarna checks whether the payment option you have selected can be granted with regard to payment and/or bad debt risks. In addition to Klarna's own criteria, identity and creditworthiness information from the credit agencies listed below may be included in the decision-making process: http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.
You can obtain further information about Klarna's data protection policy at the following Internet address: http://cdn.klarna.com/1.0/shared/content/legal/terms/0/de_de/privacy.
6. E-mail advertising in the case of existing customer relationships
(1) If you purchase goods or services from us and have sent us your e-mail address in this context, we reserve the right to send you e-mails in the future with offers for similar goods or services to the goods you have already purchased. According to § 7 para. 3 UWG, no separate consent is required. The legal basis is our legitimate interest in personalized direct advertising pursuant to Art. 6 para. 1 p. 1 lit. f DS-GVO.
(2) You can object to this processing at any time. To do so, write an email to info@swissdetox.com or contact the person responsible using the contact details above or click the unsubscribe button in the email you receive. For this, you will only incur transmission costs according to the prime rates.
7. when registering for our newsletter
(1) When ordering our newsletter, you agree that we use your e-mail address for our own advertising purposes (so-called direct advertising).
Permission to send the newsletter
"I would like to be informed regularly about interesting offers to ours by e-mail. I can revoke this permission to use my e-mail address at any time for the future. The newsletter will be sent in accordance with our privacy policy"
(2) Registration for our newsletter takes place in the so-called double-opt-in process, i.e. after registering with your e-mail address, you will first receive an e-mail with an activation link with which you must confirm your registration. Only after you have clicked on the activation link is the registration completed. In addition to your e-mail address, we also store your IP address and the times of registration and confirmation during registration. This is done in order to be able to clarify any misuse of third-party data at a later date and to provide evidence of your registration.
(3) If a registration is not confirmed within 24 hours via the activation link, this data stored in the context of the registration will be automatically deleted by us.
(4) Only your e-mail address is required to register for the newsletter. Afteryour confirmation, we will store your e-mail address for the purpose of sending you the newsletter, in the context of which we will inform you about our products and services or products. The legal basis for the processing of your personal data is your consent pursuant to Art. 6 para. 1 p. 1 lit. a DS-GVO.
(5) You can revoke your consent to the storage and use of your e-mail address for sending the newsletter at any time with effect for the future and unsubscribe from the newsletter, e.g. by sending an e-mail to: info@swissdetox.com, or by clicking the link at the end of each newsletter.
8. when contacting us by e-mail
(1) In the course of contacting us by e-mail, the following personal data will be collected and stored by us: e-mail address and e-mail text, as well as other voluntarily provided data.
We process the data you provide exclusively for processing your contact request. The legal basis is Art. 6 para. 1 p. 1 lit. b DS-GVO or our legitimate interest in responding to your request pursuant to Art. 6 para. p. 1 lit. f DS-GVO.
(2) If storage is no longer necessary, we will delete all personal data collected in this context. If there is a legal obligation to retain data, processing will be limited to this purpose. The legal basis is Art. 6 para. 1 lit. c DS-GVO.
9. When using our rating function
Within the framework of our rating function, you can submit public comments on the respective product. Your rating or comment will be published with your specified username with the post. The specification of user name and e-mail address is required, all other information is voluntary.
We need your e-mail address to contact you if a third party should object to your comment as illegal. Legal bases are Art. 6 para. 1 p. 1 lit. b and f DS-GVO. Comments are not checked before publication. We reserve the right to delete comments if they are objected to by third parties as unlawful.
10. cookies
(1) This website uses cookies. Cookies are small text files that your Internet browser stores on your terminal device (PC, laptop, tablet, smartphone, etc.).
Insofar as cookies are used, which are necessary for the operation of the website, the legal basis is either our legitimate interest in the operation of the website pursuant to Art. 6 para. 1 p. 1 lit. f DS-GVO or, insofar as the cookies are used for the purpose of concluding or executing the contract, the legal basis is Art. 6 para. 1 p.1 lit. b DS-GVO.
If the cookies are used to ensure our legitimate interests in the pleasant and comfortable functionality as well as analysis and improvement of our Internet presence and are not necessary for the operation of the website or the execution of the contract, the legal basis is Art. 6 para. 1 p. 1 lit. f DS-GVO.
As far as cookies contain tracking mechanisms, the legal basis is your consent according to Art. 6 para. 1 p. 1 lit. a DS-GVO. You can revoke this for the future at any time at our cookie settings.
(2) You can specify which cookies are used at our cookie settings. The most basic level of cookies is required to have a functioning website, so these cookies cannot be disabled.
(3) You can also change the storage of cookies in your browser settings at any time, e.g. refuse to accept cookies altogether, third-party cookies (cookies that are set by a third party, i.e. not by the actual website you are on) or individual cookies, or delete them.
However, we would like to point out that in this case it may no longer be possible to use our Internet presence to its full extent. To safeguard your privacy, we recommend that you delete the cookies on your terminal device and the browser history at regular intervals.
(4) Laws Cookies are stored for different lengths of time. You can check the storage period of each cookie at any time at our cookie settings.
A basic distinction must be made between two types of cookies:
- so-called transient cookies, in particular session cookies - these are cookies that are automatically deleted from your hard drive after you close your browser or when you log off.
- persistent cookies - these are cookies that remain on your computer and enable us to recognize your terminal device during your next visit. These cookies are automatically deleted from your system after a preset period of time, which differs depending on the cookie.
11. Google Ads (Conversation Tracking / Remarketing)
This website uses the Google Ads service using so-called conversion tracking and the remarketing function. This is a web advertising service of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google").
This service uses cookies. You can find out which cookies are used and how long they are stored at our cookie settings.
Scope
These advertising materials are delivered by Google via so-called "Ad Servers". For this purpose, we use ad server cookies, through which certain parameters for measuring success, such as display of the ads or clicks by users, can be measured. If you access our website via a Google ad, Google Ads will store a cookie on your PC. These cookies usually lose their validity after 30 days and are not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes to be addressed) are usually stored as analysis values for this cookie.
These cookies enable Google and us to recognize your internet browser. If a user visits certain pages of an Ads customer's website and the cookie stored on his computer has not yet expired, Google and the Ads customer can recognize that the user clicked on the ad and was redirected to that page. A different cookie is assigned to each Ads customer. Cookies can therefore not be tracked across Ads customers' websites.
We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical evaluations from Google, which we can use to identify which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising media; in particular, we cannot identify users on the basis of this information.
In addition to Google Ads Conversion, we use the Google Remarketing application. This is a procedure with which we would like to address you again. Through this application, our advertisements can be displayed to you during your further internet use after visiting our website. This is done by means of cookies stored in your browser, which Google uses to record and evaluate your usage behavior when you visit various websites. In this way, Google can determine your previous visit to our website. According to its own statements, Google does not combine the data collected in the course of remarketing with your personal data, which may be stored by Google. In particular, according to Google, pseudonymization is used in remarketing.
We have no influence on the data collected, nor are we aware of the full extent of the data collection and the storage period by Google. In this respect, your data may also be transmitted to the servers of Google LLC in the USA.
For more information on the scope of data collection and processing by Google, please visit https://policies.google.com/privacy and
https://services.google.com/sitestats/en.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at http://www.networkadvertising.org.
Purpose
Based on the evaluations transmitted to us by google, we can see which of the advertising measures used are particularly effective. The use of this service serves the purpose of showing you advertising that might be of interest to you, in order to make our Internet presence more interesting for you.
In addition, google evaluates the data obtained through the use of the service for the purpose of advertising, market research and / or tailored design of its Internet presence.
For more information on the purpose of data collection and its processing by google, please visit: https://policies.google.com/privacy.
and https://services.google.com/sitestats/de.html. Alternatively, you can visit the website of the Network Advertising Initiative (NAI) at: http://www.networkadvertising.org.
Legal basis
The legal basis for the processing of your data is your consent pursuant to Art. 6 (1) p. 1 lit. a DS-GVO. This means that this tool is only used after you have given your consent.
Consent / Revocation
You can give your consent at our cookie settings.
You have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
You can revoke the consent you have given at our cookie settings.
Deactivation
You can prevent the storage of cookies from Google AdS in various ways:
- by deactivating the cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", https://adssettings.google.com/anonymous?hl=us, whereby this setting will be deleted when you delete your cookies.
- as well as by adjusting your browser settings, e.g. you can refuse to accept cookies altogether, third-party cookies (cookies that are set by a third party, i.e. not by the actual website you are on) or individual cookies, or delete them.
12 Google TagManager
We use the so-called Google Tag Manager. These are services of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). Through this tool, we can manage other tools. Google Tag Manager itself does not use any cookies and does not collect any personal data. However, the tools managed through Google Tag Manager may use cookies. Provided you give your consent or revoke it, this applies to all tools managed through Google Tag Manager.
For more information, please visit https://marketingplatform.google.com/about/analytics/tag-manager/use-policy/.
The tools named below are managed via Google Tag Manager.
Consent / Revocation
You can give your consent at our cookie settings.
You have the right to revoke your consent at any time. The revocation of consent does not affect the lawfulness of the processing carried out on the basis of the consent until the revocation.
You can revoke the consent you have given at our cookie settings.
13. storage period of personal data
(1) The storage period of personal data depends on the respective statutory retention period (e.g. retention periods under commercial and tax law). If the statutory retention periods have expired, we delete the respective personal data as long as and insofar as the personal data is not required for the performance of the contract or the initiation of the contract or we no longer have a legitimate interest in storing it.
(2) Personal application documents are generally stored for up to six months after the rejection has been sent. The storage serves the purpose of a possible defense of legal claims, in particular due to an alleged discrimination in the application process. The legal basis is Art. 6 para. 1 p.1 lit f DSGVO.
In the event that we conclude an employment contract with you after the conclusion of the application process, the storage period shall be governed by the regulations applicable to personnel files.